Delivery for Online Purchases

We want to make receiving your Redman orders as smooth as possible! Here’s everything you need to know about our delivery process.

1.  Delivery Charges

• RM10.00 for all orders

2. Estimated Delivery Time & Scheduling

We do our best to deliver your order within the date and time frame you select. However, please note that all delivery times are approximate, as we depend on courier service operations.

Delivery Hours:

• ⁠Monday to Friday: 9AM to 10PM
• ⁠ ⁠Public Holidays & Sundays: No deliveries

While we aim to fulfill deliveries within the selected timeframe, we appreciate your understanding in case of any unforeseen delays.

3. Receiving Your Order

To ensure a smooth delivery experience, please make sure that someone is available to receive your order at the scheduled time. The recipient must have the Collection Email to successfully accept the delivery.

• If no one is available at the time of delivery, we will leave a message at your door.
• You will need to contact us within one (1) working day to either collect your order from our designated location or reschedule delivery.
• Re-delivery Fee: If a re-delivery is required, a minimum of RM4 fee will apply based on the weight of the item

4. Delivery Completion

Once your order has been delivered to your selected address, it will be marked as “Completed” on our website or mobile app.

5. Perishable Goods Policy

If we do not hear from you within one (1) working day regarding an uncollected order, we reserve the right to dispose of all perishable goods in your order without liability or refunds.

For any questions or concerns regarding your delivery, feel free to reach out to our Customer Service Team at customerservice@phoonhuat.com. We’re happy to assist!